When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of InfoVista’s global Customer Support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every Customer Support engineer strives to exceed your expectation by providing:

  • Personal attention and expertise on InfoVista products to ensure a complete understanding of the request.
  • Commitment to prompt response and problem resolution.
  • Professionalism to handle every request with courtesy and respect. 
service performance assurance Wireless Network Planning and optimization Xeus and Xeda Support

Americas 
Phone: +1 703 435 5571
E-mail: support@infovista.com 
Hours: 9am - 8pm Eastern (Monday to Friday)

Asia-Pacific 
Phone: +65 6243 3763
E-mail: support@infovista.com
Hours: 9am - 6pm Singapore Time (Monday to Friday)

Europe, Middle East and Africa 
Phone: +33 164 86 79 11
E-mail: support@infovista.com 
Hours: 8am - 7pm Central (Monday to Friday)

Americas 
Phone: +1 866 921 9219 (toll free)
Phone: +1 819 483 7094 (Ottawa)
E-mail: support.mentum@infovista.com
Hours: 9am – 7pm Eastern (Monday to Friday)

Asia-Pacific 
Phone: +852 2593 1287 (Hong Kong)
Hours: 9am – 6pm HKT (Monday to Friday)
 
Europe, Middle East and Africa 
Phone: +33 164 86 85 08 (Paris)
Hours: 9am – 6pm Central (Monday to Friday)

Americas 
Phone: +1 866 921 9219 (toll free)
Phone: +1 819 483 7094 (Ottawa)
E-mail: support.aexio@infovista.com
Hours: 9am – 7pm Eastern (Monday to Friday)

Asia-Pacific
Phone: +603-79311322 (Malaysia)
E-mail: support.aexio@infovista.com
Hours: 9am - 6pm (Monday to Friday) 

Europe, Middle East and Africa 
Phone: +33 164 86 85 08 (Paris)
Hours: 9am – 6pm Central (Monday to Friday)